built to drive 5-star reviews
Our powerful segmentation and sentiment gauging functionality drives 5-star reviews and helps keep anything less than a 5-star review off of review sites...
built to drive
5-star reviews
Our powerful segmentation and sentiment gauging functionality drives 5-star reviews and helps keep anything less than a 5-star review off of review sites...
Feedback Request
Once you enter your customer into the system via a simple webform, our platform automatically sends them a text message and an email asking how they would rate their experience with your company/product or service.
Sentiment Rating Scale
Once your customer clicks the link in the text message or email, it takes them to a landing page with your company's branding. They simply click the 5-star rating scale to indicate how they would rate your product or service.
If they click 4 stars or less, a private feedback form displays (see below) where they can indicate what could have gone better to make it a 5-star experience.
If they click 5 stars, it automatically asks for a review on the reviews sites that you've connected your account to.
Private Feedback Form
If your customer clicks 4 stars or less, a private feedback form displays where they can give their feedback on their experience with your company.
This helps prevent less than 5 star reviews from making it onto Google or other review sites because it gives customers the opportunity to feel heard. We see it over and over again how this simple step reduces the number of less-than-ideal reviews from making their way onto public review sites.
Google Review Request
If your customer clicks 5 stars on the rating scale, the platform automatically asks for a Google Review (or a review on any of the review sites you've opted to use; Yelp, TripAdvisor, Facebook etc)
Success! A New 5 Star Review...
From the previous screen, as soon as your customer taps on the Google icon, it automatically loads your Google My Business listing and automatically opens the review widget. No clicking around trying to find the review screen and no friction. This is why our platform is so successful at massively multiplying the number of 5-star reviews our clients get with our system.
got questions?
we have answers...
Segmentation & Sentiment Gauging Frequently Asked Questions
Yes it is! On the private feedback screen, there is a link below the form that says "Review us on Google" in order to maintain compliance with Google. Platforms that don't have this functionality will cause their customers to lose their Google reviews that have been obtained via their platform.
No it doesn't. We cannot prohibit people from leaving a negative review but after working with our users and analyzing the data, our customers see a steep reduction in negative reviews because our private feedback form functionality offers them an opportunity to be heard.
Absolutely! When you add a customer to the platform, they'll receive a text and email asking them to rate their experience.
When they click the link, it will take them to a page with your logo and 5 stars. If they click on 4 stars or less, the private feedback form displays.
If they click 5 stars, it asks for a review on Google or any of the review sites you've connected to.
If they click the review link, it automatically opens the review widget on the review site.
If you have more questions or want to see a demo or free trial account, contact us. The best way to understand the system is to put it to work and watch the results!
Nope! It's standard on all of our plans and is vital to helping our clients get more 5-star reviews and less of anything less than 5-stars.
No we can't... but we almost could! The amount of 5 star reviews a client gets is predicated on 3 things:
- Providing 5-star worthy service/products
- Customer's keenness on giving a review/supporting your business
- Asking them for a review
We have #3 dialed in. That's why our platform works so well. #1 & #2 are up to you.
Having said that, most company's biggest hang up is asking and having a system to keep track of who's been asked and whether they've followed through. That's what our platform does and does well!
You can see this under the Feedback tap within your account dashboard. Our system also emails notifications of feedback received!
are you ready to get more 5-star reviews?
Enroll For Your Free, No-Risk, No-Obligation Trial Today...
are you ready to
get more 5-star reviews?
Enroll For Your Free, No-Risk, No-Obligation Trial Today...